RightCrowd introduces RightCrowd Smart Access →

#1 COVID-19 exposure reporting solution for business

warehouse facility technician with mask and social distancing monitoring device

Not all Contact Tracing solutions are built to meet the complex safety, security and legal requirements of business. In this post we explore some of the features that are important to businesses looking to return their people to the workplace safely.


Contact tracing is the process of identifying, assessing, and managing people who have been exposed to COVID-19 to prevent onward transmission. In most cases local health departments are responsible for leading case investigations and contact tracing. When contact tracers investigate a case, they will ask the patient questions about who they were in contact with over the previous 14 days.

For a business, providing accurate close contact information across all the employees, contractors, visitors and customers that an infected person was in contact with, is critical.


It is now widely recognised that every employer has a duty of care to provide a safe workplace for their employees, contractors, vendors and visitors. In the context of COVID-19 it means business leaders need to understand the risks of people contracting the virus in their workplace and taking reasonable steps to prevent it.

Quickly identifying close contacts of an infected person is one area where a business can hugely impact workplace safety and demonstrate that they are taking steps to manage the spread.

Along with an appropriate mix masks, hygiene and social distancing, a contact tracing solution that meets the needs of your business will be an important COVID-19 mitigation strategy.


Whether it is a manufacturing line or an office environment, businesses have unique requirements that need to be factored an appropriate solution, and these include:

  • Automatic data collection
  • 1st, 2nd and 3rd degree contact data
  • APIs and Exportable data
  • Configurable settings
  • Advanced reporting
  • Form factor
  • Ease of deployment
  • Data storage
  • 24/7 support


Businesses need access to accurate data, fast. This is driven by the need to manage the safety, operational and legal impacts of a COVID-19 outbreak in the workplace. In order to achieve that business can’t, rely on manual contact tracing or plug-in data retrieval. Both systems deliver data slower and are prone to inaccuracy if a single person or card is missed during case investigation. 

RightCrowd Digital Badgeholder’s collect the unique identifier, timestamp and the approximate distance of all close contacts. They are all automatically transferred to the database when a worker comes in range of a RightCrowd Gateway. Detailed reporting is automatically available to understand the state of social distancing across the workforce and to quickly take action in case of a COVID-19 infection of one of your workers.

RightCrowd Badgeholders for Social Distancing Monitoring & Contact Tracing


Recent customer feedback suggests that manual contact tracing processes in a business setting are time consuming and error prone. Collecting 2nd and 3rd degree contact data manually compounds the effort and complexity. Many Contact Tracing solutions rely on a standard database with a very basic dashboards and reporting capability. Businesses however often have a range of higher requirements due their legal obligations and operating environment.

RightCrowd Contact Tracing provides a dynamic reporting application to identify workers who have been in contact with an infected person. An advanced database technology renders all contact points and allows for further analysis and reporting. In cases where someone is found to have tested positive, contact tracing reports can be seamlessly provided for case investigation.


APIs allow RightCrowd Contact Tracing to communicate with other products and services in your business. This allows close contact data to be seamlessly exported and enrich security or HR applications. The business can then use its existing IT tools to report active cases, monitor people’s health status and ensure they can’t access the facility until they are fit for work.

Contact Tracing Solution For Workplaces
RightCrowd Contact Tracing Dashboards


Privacy regulations and social distancing recommendations often differ between organizations, industries and legal jurisdictions. In many cases the same organization might need to configure and operate its Contact Tracing solution to meet different requirements in different locations. Those requirements might range across data privacy, multi-site reporting, configurable distancing settings by location and other settings.

RightCrowd allows you to configure and operate the Social Distancing Monitoring and Contact Tracing solution privacy settings in one of four ways:

  1. Anonymously
  2. Based on the security identity number of the person
  3. Based on the name and identity number of the person
  4. Integrated with the building security system

Physical distance settings, advanced multilevel and time-based reporting can also be configured to meet the needs of the small and large organisations.

In our next post we’ll talk more about the advanced reporting needs of business, form factor, ease of deployment, data storage and support.

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