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RightCrowd Appoints Rick Batchelor as Director of Customer Success

Rick Batchelor - Director of Customer Success

Toronto, CA (February 13, 2023) – RightCrowd (ASX: RCW / OTCQB: RCWDF), a global provider of safety, security and compliance solutions that manage the access and presence of people, is pleased to announce the appointment of Rick Batchelor as its new Director of Customer Success. In this role, Batchelor will be responsible for driving customer engagement and satisfaction by developing programs and processes that drive adoption, retention and growth for RightCrowd’s clients.

Batchelor brings over 12 years of experience in the security industry, with a proven track record of driving customer success and growth. Prior to joining RightCrowd, Batchelor served as the Senior Customer Success Manager at Igloo Software, where he helped lead a team that delivered exceptional customer experiences for large-scale enterprise customers with over 100,000 employees and drove significant revenue growth.

“We are thrilled to welcome Rick to the RightCrowd team,” said Brian Mcllravey, COO and President of RightCrowd. “Rick’s expertise and passion for customer success make him the perfect fit for this role, and we are confident that he will play a key role in driving the success of our customers and our business.”

In his new role, Batchelor will work closely with RightCrowd’s customers to understand their needs, develop and implement successful engagement strategies, and ensure that they are able to fully realize the value of their investment in RightCrowd’s solutions.

“I am honored to join the RightCrowd team and to have the opportunity to drive customer success for such a innovative and forward-thinking company,” said Batchelor. “I look forward to working closely with our customers and helping them to achieve their goals through the effective use of RightCrowd’s solutions.”


About RightCrowd 

Founded in 2004, RightCrowd (ASX: RCW / OTCQB: RCWDF) is a global provider of safety, security and compliance solutions that manage the access and presence of people. RightCrowd has offices in Seattle, Belgium, Manila, and the Gold Coast, Australia with over 150 employees across a range of specializations. Combined with our long-standing alliances with major security and business systems vendors, RightCrowd delivers world-class solutions to meet clients’ most difficult security and compliance challenges. RightCrowd has invested over 18 years working with the best of the best in the physical security industry and has successfully optimized business functions in major global organizations and industry verticals, including Fortune 50 and ASX 10 companies. More information can be found at: 

Media Contacts: 

Brian McIlravey 
President & Chief Operating Officer / RightCrowd

Arnaud d’Assonville
Head of Marketing / RightCrowd
+61 7 5619 7855

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