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Transforming Workforce Management

case-study

Transforming workforce
management

Overview

This customer is a large integrated energy and chemicals company with over 50,000 employees, operating in 20 countries. The customer’s workforce management and site access processes were inefficient and lead to site access delays.

This company needed to reduce the overhead of processing workforce access administration, while maintaining operational security and making these processes responsive to business requirements. The customer also wanted to incorporate best-of-breed technologies to achieve its objectives.
The internal demand for transforming its workforce management processes was substantial.
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Requirements

Our solution

Best-of-breed workforce access management platform to match organizational needs.
RightCrowd delivered a solution that simplified workforce identity and access management across the entire worker's life cycle. The solution started with capturing a new starter’s photo, cropping it appropriately, and adding it to their cardholder record. The solution automatically assigns role and competency-based site access from the learning management system (LMS) and SAP. Required medical and induction processes are also facilitated as part of the enrolment process. Biometric data can also be captured and enrolled onto the access card at this time as described in more detail above. Some access privileges can be based on competencies or inductions that the worker has attained or completed.
Sustainably improve workforce compliance and safety outcomes.
RightCrowd brought deep domain knowledge of the customer’s physical access control system and workforce identity and access management processes. The solution was configured to support best-practice processes that improved security and compliance outcomes. Integrations with the customer's physical access control system ensured security, safety and compliance requirements could be enforced, with people denied access in the event of non-compliance.
Reduce the overhead of workforce access administration.
The RightCrowd solution was deployed and tested with consultation with the customer’s IT and security team and the access control system vendor, ensuring that all security standards and testing protocols used by the customer for internally deployed applications were adhered to. The solution allowed the rationalization of manual processes and the reallocation of staff to other areas.

Results:

RightCrowd was engaged to deliver Workforce Management, Contractor Management, Visitor Management and Advanced Reporting functionality.
Digital transformation of workforce management
Significantly enhanced security and control of all workers, contractors and visitors through an integration with the customer’s core business and security systems.
Efficient security operations
Enhanced security, monitoring, and control of workers and associated activity with reduced effort and expense via advanced workflow and process automation.
Security and compliance that scales
Empowering security guards to offer more efficient and timely services to support business operations.
Operational improvement
Significantly reduced the time and cost of inducting and mobilizing workers compliantly.