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RightCrowd Privacy Policy

Effective Date: July 21, 2025

Introduction

At RightCrowd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.

This Privacy Policy applies to personal information collected through our websites, services, and business interactions. It does not apply to instances where we process data on behalf of clients as a service provider on our cloud services. Additional policies may apply to specific products or services.

1. Scope of this Policy

This Policy applies to personal information collected and processed related to visitors to our websites where this Policy is posted, including https://www.rightcrowd.com, users of our mobile applications, and other portals.

Depending on your interaction with us, we may provide other privacy notices with additional details about our data practices. For example, this Policy does not apply to job applicants or employees. Our processing of personal information belonging to business clients is subject to contractual agreements with respective clients and their data handling practices.

2. How We Collect and Use Personal Information

We collect personal data in various ways, including directly from you, automatically through our digital services, and from third parties.

2.1 Personal Information We Collect Directly from You

  • Contact Information: When you contact us, sign up for a demo, or request information, we collect your name, company name, work email, phone number, job title, and details of your inquiry.

  • Account Information: If you register for an account, we collect your name, email, account credentials, and related details.

  • Communications and Interactions: When you communicate with us, we maintain records of our correspondence.

  • Marketing and Promotions: We collect information such as your preferences, email, and phone number for marketing purposes.

  • Events and Webinars: When you register for an event, we collect information related to your participation.

  • Business Development Information: We collect details about vendors, business partners, and agents for business relationship management.

2.2 Personal Information We Collect Automatically

  • Device and Browsing Information: We collect IP addresses, browser types, access times, operating systems, and similar technical data.

  • Usage and Activities: We gather data about website interactions, features used, search behavior, and time spent on our Services.

  • Location Information: We derive approximate geographic location based on IP address.

  • Mobile Application Data: We collect information on device type, operating system, software version, and unique device identifiers.

2.3 Personal Information We Collect from Other Sources

We use third-party services to identify website visitors and gather publicly available company and contact information, such as business email addresses and phone numbers. We may share information, and other publicly available business data with these vendors to help us contact potential prospects and provide tailored experiences.

3. Purposes for Processing Personal Information

We process personal information for the following purposes:

  • Providing Services and Support: Maintaining accounts, troubleshooting, and fulfilling service requests.

  • Analytics and Improvement: Understanding usage patterns and enhancing our offerings.

  • Marketing and Communications: Sending promotional materials and responding to inquiries.

  • Event and Webinar Management: Organizing and managing registrations.

  • Security and Fraud Prevention: Detecting, preventing, and addressing security incidents.

  • Legal and Compliance Obligations: Meeting regulatory requirements, responding to legal processes, and enforcing company policies.

  • Business Operations and Audits: Conducting internal audits, reporting, and general business administration.

4. How We Share Personal Information

We do not sell personal data for monetary compensation. However, we may share personal information with trusted third parties under strict contractual obligations, and only for limited, specified purposes, such as:

  • Service Providers: With vendors who support our business operations (e.g., IT hosting, payment processing, marketing communications) and are contractually required to protect your personal information and use it solely to perform services on our behalf.

  • Business Partners and Affiliates: Where necessary to fulfill your requests, support business relationships, or deliver co-branded services, with contractual safeguards in place.

  • Legal and Compliance Requirements: To comply with applicable law, legal processes, or government requests, or to protect the rights, property, or safety of RightCrowd, our customers, or others.

  • Corporate Transactions: In connection with mergers, acquisitions, reorganizations, financing, or the sale of all or a portion of our assets, subject to confidentiality requirements.

  • Marketing and Analytics Providers: We may share limited usage data with our vetted and approved vendors to measure service performance, inform our prospecting efforts, and personalize our communications. We do not sell or share your personal information with any third party for their own direct marketing purposes or to market the products, services, or solutions of their other customers without your explicit consent.

5. International Data Transfers

As a global company, we may transfer personal data across different jurisdictions. We implement safeguards to ensure compliance with relevant data protection laws.

6. Your Privacy Choices and Rights

You may have the following rights depending on your location and applicable laws:

  • Access and Correction: Request access to or correction of your personal data.

  • Data Portability: Obtain a machine-readable copy of your data.

  • Erasure: Request deletion of your data.

  • California Privacy Rights (CCPA): California residents have additional rights, such as requesting information about data collection and requesting data deletion.

  • Do Not Track (DNT): While our Site does not recognize DNT signals, you can manage cookies and tracking preferences.

  • Opt-out of Marketing Emails:
    We may send you marketing emails about our products, services, and updates that we believe may interest you. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link included in the footer of our marketing emails.

    Alternatively, you may contact us at privacy@rightcrowd.com to request removal from our marketing lists.

    Please note that even if you opt out of marketing emails, we may still send you non-promotional communications, such as those related to your account, transactions, or ongoing business relationship with us.

To exercise your rights related to any of these items, email us at privacy@rightcrowd.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functionality: Website operation and security.

  • Performance and Analytics: Understanding user behavior and improving services.

  • Marketing and Personalization: Delivering targeted content.

8. Children’s Information

Our Services are not intended for children, which we define as individuals under the age of sixteen (16) or the equivalent age as specified by law in your jurisdiction. We do not knowingly collect data from children.

9. Security and Data Retention

We implement safeguards to protect your personal data from unauthorized access and breaches. We retain personal data as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

10. External Links and Third-Party Features

Our Site may contain links to third-party websites or features. We are not responsible for their privacy practices. Please review their respective privacy policies before use.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or direct notifications where required.

11. How to Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

RightCrowd Corporate Privacy Office
Suite 302
232 Robina Town Centre Drive
Robina, Queensland 4226
Australia

Email: privacy@rightcrowd.com

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